If you were a very large company in the nineteen seventies you might have invested in The computer system. In those days this usually meant either a minicomputer or mainframe. You might have built into that bespoke software system some facilities of the function of contact management software. It would be limited, cumbersome and very expensive.
The early PC gained a following from people who were enthusiastic about the very limited application software initially available for them. The applications in question were mainly Word processor software and Spreadsheet software. Because this software justified buying a PC, these were termed “killer software”. It was generally agreed at the time by “those in the know” that there would be no PC sales without such applications.
From today’s perspective it is difficult to conceive that business people, consumers and, most of all, software developers could not see any requirement for very many more such killer applications. Today most people have many applications on their computers without which they would feel their work and, possibly, their leisure seriously impeded. The most widely used software today probably is e-mail. Coming “hot on the heels” of e-mail software is web browser software. Most people especially involved in business rely on many software applications in their daily work. They would find their work seriously compromised if they suddenly had no access to them.
What are the applications that most businesses use, without which their efficiency and thus survival might be compromised? Apart from bespoke software unique to a company or industry, few companies could operate efficiently without e-mail software. Secondly, they would have a difficult task running their Accounts department without the relevant software.
About fifteen or twenty years ago, depending on which applications you refer to, the idea of writing specific applications to handle contact management came on the agenda . It’s not surprising because managing large number of contacts and their history and interaction is a fairly ideal job for a computer program. It’s not surprising also that contact management software became so popular, since a lot of sales and marketing departments use it. And since sales and marketing departments are by definition, the prime revenue generators of any business they often get particular attention.
Keeping detail records of each and every contact is one of the main functions of contact management software. It keeps records of basic information such as name, address, telephone numbers, e-mail address. But crucially it keeps detail records of all dealings with the contact, including meetings, emails, letters, and phone calls. This type of software allows users to search back over the history of all this interaction. So it is possible to sift through old conversations, or emails, or meeting details, to verify what happened or was said at the time.
Because it is a database system the user is able to look over the history of all this interaction going back years. The user can, if necessary, extract any combination of this information using the friendly interface and compile a report which can be printed out if necessary.
Particularly for those having to deal with a large number of contacts on a regular basis, the Reminder feature is indispensable. A predetermined time in advance of the event the software reminds the user. A useful Extension of this feature is that the software can issue e-mail reminders to everyone involved in the future event.
All these facilities are extremely useful and close to indispensable. However, many users maintain that the feature they could not really operate without is to do with mailing lists. The capability of contact management software to generate mailing lists is powerful and of great value particularly in the sales context. A user can tell the system to extract a list of all contacts in particularly categories. A category could be the contacts in a particular town. Another category might be all contacts in a particular industry. The contact management software can then be instructed to send a e-mail to all of these. Alternatively it can be set up to produce a letter for printing for posting. In such circumstances the software may also print the envelopes.
Efficient Address Book is an elegant contact manager. This handy software can help you manage the information of even thousands of contacts rapidly, better create and keep networking, build customer relationships and always focus on key persons.
Click here to learn more about Efficient Address Book Free/Pro.